Our team will set up and break down before and after your event. We will coordinate our arrival and break down times with you. The most optimum surface for soft play installation is on hard flat surfaces. We will not accommodate areas with sand, gravel, extremely dirty or uneven surfaces as this could cause damage to our items. Long turf can cause buckling, we will lay down a tarp. Clean, flat, dry grass is ok. We recommend that you mow grass to short length before the event so you can ensure that  is a flat even surface available.  Otherwise, there may be bumps and cracks in our padded flooring. This can cause uneven surfaces and result in tripping. If we show up to set-up and there is not an adequate space to set-up then we will leave and the client will forfeit all money paid. Our equipment is not shaded. If having an outside event, it is recommended that the play yard is shaded. We can provide a tent for an additional fee. Please see Extras for pricing. 

Please allow for 6’ of space and do not allow children to play in our set-up space during set-up and pick-up of equipment.  We require a clear pathway at least 4 ft wide in order to bring in the dolly and equipment. If there are any cars, trash cans, tables, chairs, etc. in the way of set-up, they will need to be moved by the renter before our arrival. If not moved you could lose out on part of your security deposit. Please measure the area for set-up before our arrival to ensure enough space for your set-up. No refund will be given if there is not adequate space for our rental items to be set-up in a safe manner for children and the equipment. Client will provide an electric outlet at least 20' for any electrical needs.

After your event, please make sure that any rental equipment is clear and ready to be removed by us.
Please pick up any loose balls and place them back into the ball pit.